FAQ

Here are answers to our most frequently asked questions. Can't find what you are looking for? Contact us below.
How to get started with Plejd

Getting started with Plejd is easy. Contact your electrician for advice and recommendations on the products that best suit your needs. Need help finding an electrician? Reach out to us directly.

Install the app

You can find the Plejd app on the App Store and Google Play. Download it to get started.

The app is free for all types of users.

Install the Android app without access to Google Play

If you do not have access to Google Play, you need to install the app manually using the app's APK file. You can find the file here. To install the app manually, you might need to enable app sideloading on your Android device. Please check with the manufacturer of your device for instructions on how to do this.

Create an account

1. Open the app and tap "Create account."
2. Fill in your name and email address.
3. Choose a password.
4. Select a user role. Choose the correct role to access relevant settings in your app. You can change the user role later.

Choose a user role

If you will be controlling the Plejd system, choose the role of a user. If you are installing the products, choose the role of an installer.

The user role gives you access to relevant settings in the app. You can change your user role by tapping the menu at the top left corner, selecting "User settings", and then "User role."

Add a system with a system code

1. Tap the menu in the top left corner and select "Add system."
2. Select "Import with code."
3. After inserting the code, you have to choose a user role. An owner gets access to all settings, while a User has limited access.

I don´t have a system code

The electrician/installer should have left a sticker with the system code in the distribution box. If you don´t have a system code, contact the electrician who made the installation.

Where do I find the system code in the app?

1. Tap the cogwheel in the top right corner and choose "Users."
2. Select "Invite users" to find the different system codes to invite an Owner, User, or Installer.

Handing over the system to a new owner
Find the system code and share it with the new owner. After the new owner has registered, the old owner can either remove themselves from the system or be removed by the new owner.
Manage users

You can add, remove, or manage user access by tapping the cogwheel in the top right corner and choosing "Users." Here, you can invite new users and manage current users. You can also limit access to specific rooms and decide who can make changes and edit devices. You have to be an owner to manage users.

I forgot my password, how do I reset it?

To reset your password, make sure you are logged out in the app.

1. Open the Plejd app and tap the menu in the top left corner.
2. Select "User Settings" and then "Log out".

Once you are logged out, proceed to reset your password.

1. Tap on "Log in" and then "Forgot password?"
2. Enter your e-mail address and tap "Reset password."

You will receive an e-mail from us that contains a link to set a new password.